Coffee-To-Go Coordinator (6-month Fixed Term Contract)
Description
6 Month Fixed Term Contract
Providing administrative support to the Head of Coffee To Go (CTG), you will be a key touchpoint between our customers, internal teams, and nominated suppliers, ensuring a successful onboarding process through the best use of data analytics and day to day support.
The Role:
- First point of contact supporting post-sales activities such as customer on-boarding & product training.
- Delivering clear best practices, creating long-lasting partnerships with account retention and growth. You will make sure that our customers are securing success with their CTG offer.
- Work in partnership with all business unit stakeholders to ensure service agreements are in place and upheld. Cross functional working with Marketing, Sales, Project Management, IT, Technical and Service Operations will be key.
- Support the Head of CTG, Technical personnel and suppliers with any on-going software development for new and existing CTG customers, such as testing, deployments, updates, and on-going software versions.
- Assist the Head of CTG with a broad range of adhoc tasks and projects as required.
- Manage and control all administration-based tasks.
The Person:
- Passionate about providing great customer service.
- Attention to detail with strong data reporting and analysis skills.
- Able to answer queries concisely via the telephone and email.
- Confident user of Microsoft Office applications (Excel).
- Exceptional eye for detail with maintaining systems and trackers.
- Thrives in a situation where cross functional working is critical to getting things done.
- Fast learner, ability to multi-task and perform creatively and commercially under pressure.
Salary: Up to £28k (pro-rata) + 25 Days Holiday (pro-rata) + Pension + Life Assurance + EAP + Other Company Benefits.